To avoid paying extra charges, you are advised to suspend your mobile service and have your SIM card replaced in person at a SUN Mobile shop.

If you can’t visit our store for SIM card replacement, please immediately dial 8118 3131, select 2 and then select 1 to apply for immediate suspension of your mobile service to avoid extra fees.

Notes: 1.To protect customers’ interests, an identity verification will be carried out when applying for immediate suspension of mobile service. Applications by email are therefore not accepted.
2.Please replace your SIM card within 7 days of losing it if your contract is in force, or may be deemed a breach of your service agreement.
3.Customers who lose their SIM card must bear all costs before the suspension of their service;
4. The replaced SIM card will function in 2 hours.

To check LiKE 1OO Service and 4G Easy Connect Plus Service Plan, please click here.
If you wish to apply for a SUN Mobile service plan, please visit one of our shops in person with your Hong Kong ID card and a proof of address issued within the last 3 months.

For shop locations and business hours, please click here
For proof of address, click here。

To check China and HK Data Service Plan,please click here.
If you wish to apply for a SUN Mobile service plan, please visit one of our shops in person with your Hong Kong ID card and a proof of address issued within the last 3 months

For shop locations and business hours, please click here
For proof of address, click here。

A new number shall activate within 2 days. For MNP, the fastest turnaround is 3 days after subscription.

For details please visit one of our shops. For shop locations, click here。

For Mobile Internet settings on an iPhone handset, click here。
For Mobile Internet settings on an Android handset, click here。

To subscribe to roaming or IDD service:
Visit one of our shops and apply in person, along with your Hong Kong ID card and a deposit of $500. The $500 deposit can be waived if you use credit card autopay.[please call 8118 3131].

For shops locations and business hours, click here。

Click here to check tariffs and other information about our roaming service.

To cancel your IDD or roaming service, call 8118 3131 to contact our customer service. To request a refund of your deposit at the same time, visit one of our SUN Mobile shops and complete a form.

For shop locations and business hours, click here。

Our IDD1678 Monthly Package allows you to make phone calls to designated areas at a rate of $6/50 minutes. Click here for details. To subscribe to the service, visit a SUN Mobile shops in person and complete a form.For shop locations and business hours, click here。

Please click here for our IDD service user guide.

Data Roaming Day Pass offers fixed daily rate for data roaming usage while roaming with more than 170 destinations, Click here for details on its rates, coverage, mobile network and usage terms.
Apply for Data Roaming Day Pass need to activate IDD and Roaming service in advance, please visit one of our shops and apply in person, along with your Hong Kong ID card and a deposit of $500. The $500 deposit can be waived if you use credit card autopay. [For assistance, please call 8118 3131].

For shop locations and business hours, click here。

To cancel your Data Roaming Day Pass please visit one of our shops in person or call 8118 3131 to contact our customer service. Click here for details on its rates, coverage, mobile network and usage terms.

The old roaming charges are now replaced by our new "Call Macau Home" service. With no prior subscription required, you will only be charged HK$38 per day ("Day Pass") whenever you use any mobile service while in Macau and your usage of each mobile service will be deducted from your HK Mobile Service Plan entitlements (or thereafter charges and other charges, if applicable) as normally applied. Effective 17 March 2016. Other Terms & Conditions apply ("mobile service" includes voice and video calls, data, MMS and SMS. A "day" means 00:00 – 23:59 Hong Kong time) Term and conditions apply. Click here for more details about the Call Macau Home Pass. 

1) Please activate your IDD and roaming service before subscribing to the Call Macau Home Pass
2) To avoid paying unnecessary fees, if you do not need roaming service while abroad, switch your phone to flight mode or disable data roaming on your phone. Or, contact us to suspend your roaming service.
3) Click here to check tariffs and other information about our roaming service.

When you are overseas, your mobile phone will select a network automatically. If you have activated our roaming service but unable to get connected , please follow these steps to set up your phone:

1. Switch off Fight Mode and Wi-Fi
   
2. Check the handset settings:
   
   1. Enable “Mobile Data Options”
   2. Enable” Data Roaming”
3. Manually select an appropriate network from the handset setting.
4. Set "SIM 1" as the SUN Mobile SIM card if you use a dual-SIM phone
5. If the roaming service still cannot be used after following the steps above, please contact our Customer Service Hotline on +852 81183838 (IDD fees charged by local operators or roaming charges apply)

Click here to learn more about our voice-only roaming service.
Click here to check tariffs and other information about our roaming service.

While overseas, you can use your SUN Mobile phone to listen to your voicemail messages (roaming charges apply), or use a local fixed line or mobile number (IDD fees charged by local operators apply) to call your SUN Mobile phone voicemail number at +852 98866622.
Click here for applicable rates when you listen to voicemail message through calls made from your SUN Mobile phone overseas.

To receive SMS while abroad, you must first subscribe to our IDD and roaming service. Follow these steps:

1. Visit one of our shops and apply in person, along with your Hong Kong ID card and a deposit of $500. The $500 deposit can be waived if you use credit card autopay.
2. To avoid paying unnecessary fees, if you do not need roaming service while abroad, please contact us or disable data roaming on your phone.
3. We also offer Data Roaming Day Pass, which allows you to enjoy unlimited data roaming service in designated areas at a fixed rate, Click  herefor details on its rates, coverage, mobile network and usage terms.
4. Receiving an SMS overseas is free, but you will be charged for sending each SMS.
5. To check tariffs and other information about our roaming service, please visit the our company website.

1. Please cancel all call-forwarding (busy, unreachable and unanswered) settings before leaving Hong Kong. Activating call-forwarding while roaming will incur double roaming charges.
2. To use the call-forwarding function, please select "All Call-Forwarding" to divert your phone calls to a Hong Kong number or voicemail number, so that you can listen to the message at any time during the roaming period.
3. If you forward your phone calls to an overseas number, you will incur IDD charges. To use the forwarding function while abroad, you must first subscribe to our IDD and roaming service. To subscribe to the IDD and roaming service, please visit any of our stores and apply in person. Bring along your Hong Kong ID card and a deposit of $500. By using a credit card autopay service, you are exempted from paying the $500 deposit.
4. To cancel your call-forwarding service, please dial ##002#.

For shop locations and business hours, click here。

Receive or make voice call overseas will incur voice roaming charges, roaming coverage and rates,please click here.
User guide for make call overseas, please click here.

Click here to check the service plan you have subscribed to.

SUN Mobile service fees will not earn Clubpoints.
For details about The Club, please visit or call the customer service hotline 183 3000.

You can check the Contract you signed on or after 27 April 2016 in My Profile.
Contracts signed before 27 April 2016, please call our 24-hour customer service hotline at 8118 3131.

All voice and data in your service plan are applicable for local use only [Except China and HK Data Service Plan]. Click here to learn more about roaming and IDD information.

An Intra-network SMS, referring to a text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers,destinated service plan customer entitle to a monthly quota of 500 SMS units, the Thereafter Charge is $0.3 per SMS. An Inter-network SMS, a text SMS sent within Hong Kong to users of other Hong Kong networks, is charged at $0.6 each. An International SMS, a text SMS sent within Hong Kong to users of overseas networks, is charged at $2 each. Text SMSes sent from overseas networks to 1O1O, csl and SUN Mobile customers are charged at $3.6 each. Text SMSes sent from overseas networks to users of other Hong Kong networks are charged at $4 each. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, a limit of 70 characters shall apply. If your message exceeds this limit, it will be transmitted in the form of multiple SMSes with a charge for each individual SMS sent.

end SMS (SMS) to overseas mobile phone numbers, please enter "+" "Country Number" and "Mobile Phone Number" at the recipient's location. For example, to send a text message (SMS) to China, please enter "+8613xxxxxxxxxxx", then enter the SMS content and send the message. For details, please click here
An International SMS, a text SMS sent within Hong Kong to users of overseas networks, is charged at $2 each. Text SMSes sent from overseas networks to users of other Hong Kong networks are charged at $4 each. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, a limit of 70 characters shall apply. If your message exceeds this limit, it will be transmitted in the form of multiple SMSes with a charge for each individual SMS sent.

Each Local MMS, an MMS sent within Hong Kong to users of any Hong Kong networks, is charged at $2 each. Each International MMS, an MMS sent within Hong Kong to users of an overseas networks, is charged at $5 each. Each MMS contains a file not larger than 300kbytes. A Roaming MMS is an MMS sent from overseas to users of a Hong Kong networks or an overseas networks. In addition to paying an roaming MMS fee which is $5 each, users are also required to pay roaming charges. please visit here

If you need to replace your SIM card, please visit a SUN Mobile shop in person. The handing fee is $40 for a standard SIM card.

The new SIM card will be activated in 2 hours.

For shop locations and business hours, click here。

You can click here and select Forgot Password or First Time Login to reset your login password. You need your handset to receive a verification code via an SMS in order to complete the process.

Follow these steps:

1. Input your mobile number and ID card number (first 6 digits)
   
2. Select “Acquire Verification Code”
   
3. Receive an SMS containing the verification code
   
4. Input the verification code to reset your password
   
   

Tip: You can also contact us through the SUN Mobile App. To download it, click here.

Click here to change your billing method. Select Billing Method and press Confirm. To receive paper bills, registered users should visit one of our shop in person and complete a form. The charge is $30 per month.

To update the information for your autopay credit card, select My Info and Change Credit Card Info.

If you need to change your email address, please click here.

To change your registered address, please visit one of our shop and apply in person, along with your Hong Kong ID card and a proof of address issued within the last 3 months, to complete a form.

For shop locations and business hours, click here。

To change a mobile number, the registered user have to visit one of our shop in person.
The handling fee is $100.

For shop locations and business hours, click here。

To change registered users, both the existing and new registered user are required to visit a SUN Mobile shop in person and complete a form. The new user needs to present their Hong Kong ID card and a proof of address issued within the last 3 months. The handling fee is $100. If the change is made within the Commitment Period, the outstanding monthly fees within the Commitment Period must be settled before the application.

For shop locations and business hours, click here.
To check your Commitment Period, click here.

Click here to visit the Direct Marketing Form.

If the registered user has passed away, applicant please bring the following documents to one of our shop to apply change of ownership of the SUN Mobile mobile service. $100 handling fee will be charged.
1. Original copy of Grant of probate or letter of administration (with the seal of the court)
2. A duplicate of the registered user’s Hong Kong ID card
3. Original copy of the Administrator’s Hong Kong ID card (applicable for Administrator different with the applicant)
4. Original copy of the applicant’s Hong Kong ID card
5. A proof of address of the applicant issued within the last 3 months


*Notes to the applicant:
1. The applicant shall continue to fulfil the mobile service agreement signed by the existing user and SUN Mobile
2. The applicant shall pay all charges in relation to the mobile service account, whether these charges are incurred before or after the effective date.

For contract renewal matters, please log in with the SUN Mobile app or visit our Online Renewal portal. You can also call our customer service hotline 8118 3300.(Operation hour: 10am – 10pm)

Note: Our Online Renewal portal is only available for designated service plans.

Download SUN Mobile app: https://www.sunmobile.com.hk/app/dl

If you are unable to receive SMS in Hong Kong:
1. Check if your stored SMS messages have exceeded the limit.
2. Set the message centre number for your phone: +852 9028 8000.


Note: Deleted SMS messages cannot be recovered.

Dial *988 with your registered phone, then press 9 to select settings.
If you have further enquiries, please call our 24-hour customer service hotline at 8118 3131.

Dial *988 with your registered phone, or 9886 6622 with other phones. Click here for more information on the use of your voicemail.

While overseas, you can use your phone with SUN Mobile service to listen to your voicemail messages (roaming charges apply), or use a local fixed line or mobile number (IDD fees charged by local operators apply) to call your SUN Mobile phone voicemail number: +852 98866622.
Click here for applicable rates when you listen to voicemail messages through calls made from your SUN Mobile phone overseas. 。

To cancel your voicemail service, please call our 24-hour customer service hotline at 8118 3131. Press 2, * to enter your mobile phone number, password, and then press 4 and 2 to reach our customer service staff.

Voicemail messages are kept for 72 hours in our system.
Expired messages are not accessible. Deleted messages cannot be recovered.

To record your personal greeting message, dial *988 with your registered phone, then press 9 and 1, and follow the instructions.

If you are using an unregistered mobile phone to activate remote forwarding for the first time, you need to call our customer service hotline at 8118 3131 to activate it first. If you are using a registered mobile phone or if this is your first time using remote forwarding after activation, please call 9267 1233 in Hong Kong or +852 9267 1233 overseas (roaming or IDD charges apply).

To change your password for remote forwarding, call 9267 1233, and enter your phone number, password and select 9 for settings.

Click here to learn more about remote forwarding.

To replace a Tap & Go SIM card, please visit one of our shops. For details, please click here.

Notes：
1. The new SIM card will function in two hours.
2. If you wish to add the new SIM card to your current Tap & Go account, or to transfer the balance in your Tap & Go account to your new SIM card, please call the Tap & Go hotline at 2880 0000.

Please click here for usage instructions and settings for Wi-Fi service.

The password for csl Wi-Fi is your login password to the SUN Mobile website.
To change the password, please log into the SUN Mobile webpage https://www.sunmobile.com.hk/eng/customerservice/201.jhtml select "Forgot Password" or "First Time Login", and get your phone ready to receive the verification code via SMS in order to complete the process. Please follow the steps below:

1. Enter the phone number and the first 6 numbers of the ID card number
2. Press "Obtain a verification code"
3. Receive the code via SMS
4. Input the code, and then enter a new password

For detail about our MOOV Music Package, click here.

To check the value-added services you have subscribed to, select My Service Plan and then VAS from My Account.

VoLTE service is only available under 4G LTE network coverage, with designated rate plan and handsets. Click here for detail.

To access and print out your bills for the last 3 months, please click here to enter My Bill.

Note: If a payment is settled before the cut-off date, it will not be shown on the bill.

To check your cut-off date, please click here to enter My Bill.

With this option, you can review calls you have made.

Click here to enter My Bill, then select Check “Local Voice” to check your call records.

If there is a wrong payment, please call 8118 3131 to contact our customer service.

Click here to enter My Bill, then Check your data usage in the usage summary table..

To check your unbilled voice call mins and local data usage, click here to enter My Bill, then select Unbilled Usage.

Click here to check your Committed Period to our service.

If your service was suspended due to a late payment, please visit one of our Shop to pay your bill and resume your service.
If you have settled the payment through other channels, please call 8118 3131 (press 2, * to enter your mobile phone number, password, and then press 5 and 3), thank you!

For shop locations and business hours, click here。

To access and reprint your bills for the last 3 months, please click here to enter My Account and select My Bill.

If you wish to terminate your service plan, please visit one of SUN Mobile shops and complete a service termination form.

You can terminate the service by giving us 30 days’ prior notice. If you do so before the expiry of the Commitment Period, then you will need to pay the early termination charges described in the Application .

For shop locations and business hours, click here。
To check your Commitment Period, click here。

Click here to check all payment methods.

Only applicable to service plan customers, please click here to enter My Account, and select “Apply for credit card Aautopay” in My Profile to download the form.

Upload the completed form to the SUN Mobile app or website, or submit it in person at any SUN Mobile shop.

For shop locations and business hours, click here。

Visit http://www.ppshk.com/ to pay your bill via PPS.

1. Merchant name: Telecom Paging, Telecom Digital and Mango Limited
   
2. Merchant code: 28
3. Bill no.: 00 + your registered phone number (e.g. 0051234567)
   
   

Please make the payment at least 3 working days before the payment due date.

Only applicable to 4G Easy Connect Service Plan customers.Click here to top up your data usage.

Note that not all applications and enquiries can be processed through a third person. In case of dispute, our decision shall be final. If you wish to authorize a third person to handle billing matters for you at a SUN Mobile Shop, please prepare the following documents:

1. A duplicate of the registered user’s Hong Kong ID card and his signed authorization letter (should be on a same page with registered user’s Hong Kong ID card copy).
2. An authorization letter signed by both the registered user and the authorized person, stating the full name, ID card number of the authorized person, the relation between the two persons and application issue.
3. An original copy and a duplicate of the authorized person’s Hong Kong ID card.

When your Commitment Period expires, you can keep using our service provided you continue to pay your monthly service fee, MTR/tunnel/mobile service license and administration charges and other fees (if any).  

Click here to check your service fees to check your service fees or you can login to “My Files” to review the Mobile Service Agreement.

When your Commitment Period was expireds, you can keep using our service provided you continue to pay your monthly service fee, MTR/tunnel/mobile service license and administration charges and other fees (if any). Number Porting (MNP) after your Commitment Period does not incur any extra charges.

Click here to check your service fees.

If the registered user has passed away, applicant please bring the following documents to one of our shop to apply service termination of the SUN Mobile mobile service.

1. Original copy of death/cremation certificate of the registered user OR Original copy of Grant of probate or letter of administration (with the seal of the court)
2. Original copy of the agent 's Hong Kong ID card

To check subscribed or purchased handsets, please call 8118 3131.